Magnavox MPD 845 8.5-Inch Portable DVD Player Review

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(More customer reviews)This is the story of how I began the long attempt to attain support for my Magnavox Portable DVD player Model MPD835 on Monday, January 26, 2009. Called Magnavox's phone number from their website @ 1-800-705-2000 three times and held for 8 plus minutes the first time, hung up tried again. Was on hold for another 6 minutes before the phone rang and hung up. Tried the third time and was on hold for another 6 minutes and the phone rang and than hung up.

Got on the Philips/Magnavox website and contacted the number provided on the website; 1-888-744-5477. Spoke to a gentlemen named Steve S. from Philips/Magnavox and told that the product was supported at a different call center and gave me the number 888-605-8610 and reconfirmed the phone number twice. Called said number and received recorded voice message that the phone number had been changed to 800-712-5000. Called the number and got an infomercial. Gave Steve the benefit of the doubt and tried 800-605-8610 and told the number had changed to 800-712-5000. Called the number and got connected to a customer service representative, Rachael w/ id badge number 7058 from funai-corp.com @ 800-712-5000, that has no affiliation to Philips/Magnavox. I provided her with the model number at an attempt to find the product and it did not match any model number that was supported at this call center. I gave up for the night and began calling the following day.

Called again Tuesday, January 27, 2009 number 1-800-705-2000. Finally got a person and spoke to a Louis and said the model number was not supported by this call center and given a number to 1-800-216-5156.The phone continued to ring and received a recorded voice message that this number is not in service. Recalled 1-800-705-2000 and spoke with another gentlmen who sad the Magnavox player is not a Magnavox and made by another company so I would have to speak to a supervisor. I spoke to a supervisor by the name Angela. She was empathetic to the story above and placed me on hold so she could verify the phone number. She called and did not get a response herself.She took my name, phone number, and address and would do research and contact me by 2 pm EST with information on how I could attain support for the product. She began a case and provided me with reference number 7GPNC.I received a call from an IBM phone line and got a message from Angela telling me their was absolutely nothing they could do but for me to have a nice day. I have purchased Magnavox and Philips before. However, I will never purchase another item from these companies or anyone affiliated with them. I will spend the extra $20 and buy from a reputable source.

Buyer beware!!!!

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Product Description:
Magnavox 8.5" Portable DVD player 16:9 widescreen

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